Shipping methods and Estimated delivery dates of Discount Express and Standard Shipping are provided under the delivery options and before the checkout. Shipping methods/times may differ depending on your shipping address.
What should I do if my order tracking information is not updated?
This means that the tracking information hasn’t been updated in the online tracking system in time, though the actual order status may have already been updated. Please try again later to see if the information has been updated. If there is no movement within a week, please feel free to contact our Customer Service Representatives via live chat or by submitting a support ticket for assistance.
Are there any customs fees?
You will not be charged any customs fees by selecting our flat mail rate. However, by choosing express shipping, you may be charged customs fees due to strict customs inspections. Please note: We will only pay for the customs fees generated by flat mail. If you select express shipping, you may be charged for any customs fees.
How can I track my order?
You will receive a tracking number by email once the order is sent out, you will be able to track the order status in the top right corner of any NameNecklace page by clicking “TRACK MY ORDER”.
To track your order:
- Go to https://civicgift.com/pages/track-my-order
- Enter the email used to place your order, then click “Check”
- Click the yellow “Track” button for more detailed information
Do you ship worldwide?
Yes! If your country is not listed, please feel free to contact us. Please note that we are not responsible for any local taxes or customs fees that might be imposed by your country.