Order Status

Why is my account status ‘Pending’ if my payment was processed?

After the payment was processed completed, the status of your order will show "Processing", and will not change again until your order is "Shipped". If it shows as Pending, please contact our Customer Service Representatives via live chat or click Submit a Ticket for assistance.


Was my order shipped when I received my payment confirmation email?

If you received the payment confirmation email, your payment was successful. Your order is being processed and is awaiting for pickup. If your shipment is delayed unexpectedly for some reason, you will receive a notification via email.