60-Days Return/Exchange Policy


The following reasons are covered by FULL COVERAGE Return/Exchange Policy:

  • If paint is chipping, Crystals fall off, Broken chain, etc, please notify us immediately via e-mails and you will receive either a refund of your purchase or an exchange within 60 days. (We will only exchange the item(s) for the same product, or for item(s) or equal or lesser value.)
  • If we sent the wrong order or item(s), you received any broken items, the personalized info is different from you provided to Civicgift, or the quality of the products you received is defective, please notify us immediately via e-mails and you will receive either a refund of your purchase or an exchange within 15 days.


The following reasons are covered by 15 days LIMITED COVERAGE Return/Exchange Policy(Customer is responsible for return postage fees, and replacement postage fees):

  • If you choose the wrong custom theme / color / size / font.
  • If personal reasons due to changed mind, personal taste, ordering numerous personalized items for the purposes of comparison or sizing ,or you do not see the detailed description etc.
  • Personalized items are one-of-a-kind, those returns will incur a 30% restocking fee.


The following reasons are NOT covered by our 60 days return policy, and we are not liable for these issues: 

  • Products are damaged by misuse, mishandling, or poor maintenance.
  • Any orders received after 60 days from the date of delivered.

Maintenance Guide

  • Don't put too much pressure on photo frame. Take it lightly or it will deform because of extrusion.
  • If there is dust or dirt on the surface of the picture frame, you can be wiped dry with a soft wet towel. The frame is made of wood product, so you cannot wipe it with a wet towel.
  • The position of the picture frame should not be exposed to direct sunlight or damp.

Civicgift reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies please Contact our Customer Service Representatives.

For further information, you can contact Our Customer Servicesby email

Business Hours: Mon-Sat 9am-6pm Eastern